Shipping policy

Thank you so much for purchasing our candles! Below, you will find a list of shipping terms to help you understand our shipping process and ensure a smooth delivery. As always, if you have specific questions regarding your shipment please send us an email at hello@theturquoisetortuga.com

Shipping Options: Most of our packages ship USPS unless otherwise noted.

  1. USPS First-Class Package: Service is a fast, cost-effective way to ship lightweight packages weighing up to 15.99 ounces to any U.S. destination. First-Class Package Service offers greater cost savings for lightweight packages than Priority Mail and Parcel Select Ground.

  2. USPS Parcel Select Ground: Mail class that offers ground delivery service at very low rates for large or heavy packages. When using this mail class, shipments can weigh up to 70 pounds and delivery ranges from 2–8 days. Rates are based on distance, weight, and package dimensions.

  3. USPS Priority Mail: Priority Mail is a 1 to 3-day shipping service provided by the U.S. Postal Service (USPS). The service allows a maximum weight of 70 pounds or less for each envelope or package.

  4. UPS Ground: UPS' standard shipping option, guaranteed to get to its destination in five business days, six in some markets because no air travel is involved. However, depending on the distance involved, the time-in-transit may be as little as one day.

 Processing Time: Our processing time could be up to 1 week depending on our candle stock. If a scent is ordered and we don’t already have one cured and ready to go, we will hand-pour one for you. This means that we are making the candle from scratch and will need to allow time for the candle to cure. We will do our best to have all scents in stock and ready to go. Thank you for understanding! As always if you have any questions or concerns about our processing times please email us at hello@theturquoisetortuga.com

 

Processing Time is the amount of time it takes us as a company to get your package “out the door.” PLEASE NOTE: SHIPPING METHODS DO NOT INCLUDE PROCESSING TIME. Shipping time begins when your package arrives at the Post Office (NOT from when your order was placed).  In some cases, products may have to be made fresh or be delayed due to busier seasons (such as Christmas). We always do our best to get orders out the door in 1-3 business days.

Order Confirmation and Tracking: You will receive a confirmation email when your order is placed, as well as when your order has been shipped. Once you receive your shipping confirmation, you will be able to track your package according to the shipping method chosen.   

Thank you again SO much for your purchase! It means the world to us! Please also leave us a positive review under our contact tab!